FAQ's
About Our Sand Tributes
Q: What is the purpose of the sand tributes?
A: Our colorful sand tributes provide a healing and meaningful way to honor loved ones at funerals, cremation ceremonies, or private remembrance moments. The act of selecting colors, pouring sand, or scattering it together can bring a sense of connection, unity, and closure for families during a difficult time. This tribute allows each person to participate in a symbolic farewell, creating a moment of reflection, remembrance, and love.
Q: How do I choose the right colors for my tribute?
A: You can select from 18 vibrant colors to create a tribute that best represents your loved one’s spirit, personality, or favorite hues. Some families choose a single meaningful color, while others select multiple colors to symbolize different aspects of their journey and relationships.
Q: Can I mix multiple colors together?
A: Each tin is filled with one color of sand. However, families are welcome to blend the colors together during the tribute ceremony if they choose. This act can serve as a symbol of unity and shared memories, bringing loved ones together in a powerful way.
Ordering & Customization
Q: How do I place an order?
A: You can order directly through our website. Simply select your preferred tribute set, choose your colors, and proceed to checkout. If you need assistance, feel free to contact us for guidance.
Q: Can I request a custom order or a specific packaging style?
A: Yes! We love creating custom orders that reflect the unique spirit of your loved one. If you have a special request, please reach out to us, and we’ll work together to create the perfect tribute.
Q: What makes your sand different from other decorative sands?
A: Our sand is carefully sourced for its quality, vibrancy, and texture. It is soft, fine-grained, and richly colored, ensuring a beautiful and elegant tribute. Unlike standard craft or play sand, our sand is designed specifically for memorial purposes, offering a meaningful and visually stunning.
Shipping & Processing
Q: How long does it take to process and ship my order?
A: Our standard processing time is 2 business days. Once your order is processed, we will ship it using the best available shipping option.
Q: Which shipping carrier do you use?
A: We carefully select the best shipping method for each order. Depending on your location, we will ship via USPS, UPS, or FedEx to ensure timely and reliable delivery.
Q: Where do you ship?
A: At this time, we only ship within the United States. If you are outside the U.S. and are interested in our products, please contact us to discuss possible accommodations.
Q: How long does shipping take?
A: Delivery times depend on the shipping carrier and destination. Below are estimated shipping times after processing:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day (when available)
Please note that these are estimates, and delivery times may vary due to carrier delays, holidays, or weather conditions.
Q: Will I receive tracking information for my order?
A: Yes! Once your order ships, you will receive a tracking number via email so you can monitor your package’s journey.
Q: What should I do if my order arrives damaged?
A: If your order arrives damaged, please contact us within 2 days of delivery. Be sure to provide clear photos of the damaged product along with your order details so we can assess the situation and work toward a resolution.
Q: What if my package is lost or delayed?
A: If your package is delayed beyond the estimated shipping window, please check the tracking number for updates. If the tracking shows "delivered" but you haven’t received the package:
- Check with neighbors or household members who may have received it.
- Wait 24 hours, as carriers sometimes mark items as delivered prematurely.
- Contact the shipping carrier (USPS, UPS, or FedEx) for more details.
If your package is lost in transit, please reach out to us so we can assist you in filing a claim with the carrier and exploring possible solutions.
Contact Us
We are here to help! If you have any questions about our products, custom orders, or your existing order, please reach out to us.